Take Control of Your Property Management with Features That Power a Better Guest Experience
In hospitality, the guest journey doesn’t start at check-in, and it definitely doesn’t end at check-out. That’s why your PMS needs to stay connected to your guests every step of the way. From booking confirmations to post-stay surveys, the right tools help you deliver timely, personal, and proactive service without overwhelming your staff.
RDP’s Guest Experience
Start Creating Memorable Guest Experiences with Resort Data Processing
RDP’s guest experience tools help your team deliver five-star service without the five-star staffing requirements. With flexible options for check-in, real-time service updates, personalized communication, and loyalty support, you can create stays that feel effortless for your guests and fully in your control.
Streamline Check-In and Check-Out
With contactless, mobile, or kiosk options that eliminate lines and boost convenience. Staff can also check in guests directly using mobile devices equipped with wireless credit card devices.
Personalize Every Visit
Using detailed guest profiles, booking history, and communication preferences to deliver personalized touches, offers, and messages that make each stay feel unique.
Capture Valuable Insights
Throughout the guest journey with automated surveys and two-way messaging. Use feedback to catch small issues.
Deliver Flawless Stays
By connecting housekeeping, maintenance, and front desk operations in real time.
Centralize Loyalty Data and Guest Profiles
Across all locations so repeat visitors feel known and valued, whether they’re staying at a lakeside cabin or a downtown hotel.
Guest Experience Features
Advanced Features at Your Fingertips
IRM Interactive Site Map
Offer guests a dynamic map of your property, highlighting availability, rates, and amenities in a graphical layout. Select a site with one click and carry it seamlessly into their reservation process.
Booking Engine Chat Support
Elevate booking experiences with live agent and chatbot support via IRM Chat, helping to answer guest questions, reduce phone calls, and increase bookings at a faster pace.
Email Automation and Communication
Save time and stay connected with automated, customized emails. From confirmations to follow-ups, every interaction is professional and personalized.
Fetch Integration
RDP’s Integration with Fetch gives your property a complete guest engagement platform to communicate with guests, track and resolve requests, and gather real-time feedback throughout the entire guest journey.
Front Desk Kiosks
Offer guests an expedited, contactless check-in process. Enter notes, capture credit cards, sign agreements, and more with ease.
Surveys and Feedback Collection
Maintain consistent quality by capturing feedback through customizable, automated surveys, which sync directly with guest profiles for a seamless improvement process.
Other Offerings
Put Your Guests at the Center
Enhance every step of the guest journey with tools that make five-star service simple. Discover how RDP helps your team stay connected without adding to your workload.