Property Management Reservations Software Overview
RDP offers vacation rentals and condo hotels (companies with multiple
properties) a central reservation software capability. A separate RDP database is created for each location which
allows unlimited scalability. Reservations can be made at either the
central reservation office, at the property, or both. The reservationist can
choose to search availability at one property, more than one, or all using
different search criteria such as bed configuration or view. A
master database of all guests from all properties is available via RDP's
Customer Relationship Management (CRM), which includes point
tracking and a rewards program.
Rate & Availability
Search - One or more Properties
RDP's Central Reservation system allows rate and availability searches
across one or more condo hotels or vacation rental resorts. Oceana Resorts uses RDP's
central reservations for their 10 condo hotels. They are able to search for
availability in one hotel, more than one, or all hotels. In the sample
below, they have selected to search for rooms at Harbourgate, Patricia Grand,
Bay Watch and Anderson Ocean Club. Central reservations also allows rate
calculations across all properties for a seamless transition from the central
reservations screen to completing the reservation.
Apply Guest Preferences to Search All Room Types
RDP's central reservation system has the ability to search for specific guest
preferences across all unit types at all properties. For example, a
reservationist can search all resorts for 2 bedroom unit types with a Jacuzzi and ocean view. These preferences are fully configurable and designed to work
with unit types, not specific unit numbers. The unit number can be assigned from
the "Make Reservation" screen once the unit type has been selected. All unit
types can be included or certain types excluded from the central availability.
The system can also search all room types available at any vacation rental
or condo hotel location, without
specifying any preferences.
Relationship Management (CRM) - Rewards Programs
RDP's central reservation system is normally used in conjunction with our
Customer Relationship Management (CRM) module,
which is designed to track all
relationships with guests to improve guest service and marketing.
- All guest visits are
tracked from one or more RDP systems.
- Points can be awarded for each reservation.
- The number of points can be
different for different seasons, room types, total dollars spent, and
- Guests can pay for reservations by redeeming points.
- Restrictions can be
applied to control when "point reservations" are allowed.
- A complete history is kept of all point
reservations from all resorts.
The diagram below shows how the CRM works
with Central Reservations. See
of Customer Relationship Management and Frequent Guest Rewards for more
|Property Databases located at Central Location
Location of RDP Databases -
Onsite or Central Location?
Each property using the RDP system has their own database, which can be
located on a server at the property or at a central location. There is
also one, and only one, "master customer relationship" database",
which can be located on one of the data servers at the property, or at central
reservations. The price of each RDP database is the same, no matter where the
data server is located. The pros and cons of the location of the RDP
database are as follows:
The diagram above shows the RDP central reservation system with six RDP databases, all installed on a data
server at the central location. Pros and Cons of this design are:
- Only one data server and IRM server are required to handle multiple properties. For sites with many
properties additional data servers can be added for load balancing.
- Central reservations always has fast access to the data - it is on their local server
- The properties would connect into the central location using Microsoft Terminal Services or Citrix.
Access is not available if the Internet connection goes down.
Property Databases at Each Property
The diagram below shows the RDP central
reservation system with six RDP databases installed on six
different servers at each property location. Pros and Cons of this
- Properties always have fast access to the data - it is on their local server
- A data server and IRM server are required at each property
- The Central reservation computers access the remote databases via RDP's Internet Reservation Module Server
installed at each property. Citrix or Terminal Services is not required.
NOTE: This technology is currently under development - contact RDP sales for an
estimated release date.
|Diagram - Property Databases at Each Property
Internet Reservation Module Can Access All Database
When the data is all stored at the central reservation location, one IRM
bridge server can be used to access multiple RDP systems. Guests, travel agents,
groups, wholesalers, and condominium owners can all simultaneously access the
same or different RDP systems using the Internet. However, at this time the
functionality is not yet available. Please contact
RDP Sales for more information.
Internet Reservation Module for more information.
Mix and Match RDP System Types
RDP's central reservation design allows you to mix and match RDP system types. For
example, a central reservation office could manage 10 resorts. Five could be hotels, three timeshare resorts,
and the remaining two wholly-owned condominium resorts. In addition, one resort could have a mixture of hotel rooms,
timeshare rooms, and whole ownership.
True "Last Room Availability"
Reservations can be made
simultaneously from each property and central reservations, with instantaneous
update of the data. For example, if there is only one room left for a
given day, that room can be booked from a workstation at central reservations, a
workstation at the property, or by a guest, travel agent, or wholesaler using
the IRM. All reservations are stored immediately
in the RDP database.
|Diagram - Last Room Availability with Central Reservation and Internet Reservations
Property Management Features at Each Property
Each property RDP database has all the property management features in our
RDPWin system. For an overview of features, please see:
|Vacation Rental and Condo-Hotel
Features & Links
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