Resort Data Processing, Inc.

Providing Quality Hospitality Software for Vacation Rentals,
Condo-Hotels, Resorts, Timeshare, Campgrounds & more since 1981.

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RDPWin - Reservation Denial Tracking


Denial tracking allows internal reservationists to determine why a guest did not book a room.  Perhaps the rate was too high, or there was not enough conference space.  Proper analysis of denied reservations can lead to changing rates or policies to increase future bookings.

Denial tracking records information when a new reservation is begun, a quote made, and the guest decides not to book the reservation.  A reason must be selected to describe why the guest did not book before cancelling the reservation request.  If a quote is not made, users can close the New Reservation screen without entering the denial details.  Reasons can be added if necessary based on the user's logon access fence levels.

View sample screens for:

·         Denial Tracking

·         Add Reasons

·         Configuration

Denial Tracking

When Close is clicked on the New Reservation screen and a quote has not been added, the system closes the New Res screen without prompting for denial information.  When a quote has been added when Close is clicked, the Reservation Denial Reason screen opens and requires selection.

http://www.resortdata.com/images/RDPWin/Res/DenialReason2.gif

http://www.resortdata.com/images/RDPWin/Res/DenialReasonWarn.gif

 

When the new reservation has not yet been saved on the Change Reservation screen (still a temporary reservation), the Change screen closes, but the New Reservation screen remains open.  Click Close to access the Reservation Denial Reason screen.

Field Name

Definition and Function

Denial Reason

Select a reason that best describes why the guest chose not to book the reservation.  Click Create Reason if the desired selection is not available.  This is a required field.

Source of Business

Select the source of business code (Table CD) associated with the guest.  This field is only available when configured and can be required based on a switch.

Market Code

Select the market code (Table CF) associated with the guest.  This field is only available when configured and can be required based on a switch.

Create Reason

Click the "Create Reason" button to open the Add Denial Reason screen.

Add Denial Reason Screen

Click the "Create Reason" button from the Denial Tracking screen to open the Add Denial Reason screen.  Click the "Add Reason" button to add a row to the grid.  Enter the unique key and reason, then save.

http://www.resortdata.com/images/RDPWin/Res/DenialReasonAdd.gif

Field Name

Definition and Function

Reason

Enter text to describe the explanation of denial using up to 30 characters.  This is the text displayed in the Denial Reason drop-down list, but only the key is stored for reference.

Key

Enter up to six characters to describe the denial information.  The text entered in the Denial Reason field is not saved in a file, but the key is saved in the RESDENY.DAT file.  When selected from the Denial Reason drop-down, the text is displayed and not the key. The system automatically verifies the key is unique.  If not, the user is prompted to enter a different key and continues until the entry is unique.

 

Once OK is clicked, the new reason is added to the database and selected as the guest's explanation for not booking the reservation, and both the Denial Reason screen and the New Reservation screens are closed.  When adding keys, remember:  it is possible to add a reason more than once when the keys are different.  Search the reason list thoroughly before adding a new one.

Configuration

Use the Reservations -> Configuration -> Denial tab to configure reservation denial reservation types, codes required, keys, and reasons.

http://www.resortdata.com/images/RDPWin/Res/ConfigDenial.gif

Field Name

Definition and Function

Track Multiple Folio
(M-Type Reservations)

When checked, multiple folio reservations are included in the Denial Tracking system.

Track Source of Business
and Market Code

When checked, the Source of Business (Table CD) and Market Code (Table CF) fields are displayed and required on the initial Denial Tracking screen. 
http://www.resortdata.com/images/RDPWin/Res/DenialReason.gif

Key

See Key for details.

Reason

See Reason for details.

Add Reason

See Add Reason for details.

Delete Reason

To delete a reason from the list; select the row, right-click, and select "Delete Selected Row".  Confirmation is required before deletion is finalized.

Other New RDP Modules


New Module Availability Requires
RDPWin
Other Requirements
Reservation Denial Tracking Now Yes RDPWin 2.xxx or higher
Change Tracking Direct from RDPWin Now Yes RDPWin 2.xxx or higher
Travel Services (Insurance, Security Deposit, etc.) Now Yes None
Housekeeping Forecasting, Scheduling, and History Now Yes None
Work Orders & Equipment / Room Inventory / Asset Mgmt. Now Yes None
Wireless or Wired Internet Access and  Billing  Now  No Bridge Computer
Booking Pace & Occupancy Forecasting Now No Crystal Reports
Customer Relationship Management (CRM) / Guest Rewards Now  Yes None
Room Key Interface: VingCard & Kaba Lock Systems Now No Bridge Computer
Virtual Store - Sell Other Items Using IRM Now No Internet Reservation Module (IRM)
Messaging - To Do List - Trace System Now Yes None
Video Check-out From Room Now No Movie Billing Interface
Conference Room & Activity Scheduling Now Yes None
Internet Reservation Module Now No Win2003 Bridge Server
Fast Credit Card Processing Via Internet Now No Installed by Protobase

Related Links

·         The Future of RDP - RDPWin

·         More Resort Data Processing News

·         RDP Software Overview

·       

·         Customers with Websites

·         RDP Partners

·         RDP Forms Available

·         Contact RDP

Hotel / Resort Software Overview

Resort Data Processing (RDP) software has been installed since 1981at over 1000 locations worldwide (see customer list).  Please use the links below to learn more about RDP software for Hotels and Resorts. If you are renting homes or condominiums on a short term basis, please start with Vacation Rental Overview.  Timeshare properties should begin with our Timeshare Resort Overview.  Our Campground management system is also available.  Our systems are fully integrated, so all features in our hotel system are available for vacation rentals and timeshare resorts and vice versa.

Please contact RDP Sales for pricing information or to schedule an onsite demonstration.

Core RDP Modules Core RDP Modules Interfaces

 

Vacation Rental and Condo-Hotel Features & Links
Maximizing owner satisfaction and increasing management revenue since 1981
Hotel and Resort Overview
Vacation Rentals and Condo-Hotel Overview
Timeshare / Interval Ownership Overview
Discount Available When Converting to Resort Data Processing (RDP) from First Resort Software