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Resort Data Processing, Inc. Providing
Quality Hospitality Software for Vacation Rentals, |
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| Search | Hotels/Resorts | Vacation Rentals | Condo-Hotels | Timeshare/Fractional | Internet Reservations | Travel Services | Support | Contact Us | ||
Denial Tracking (Module RW) is currently under development for RDPWin.
RDP is looking for a few customers to participate in the beta testing of the Denial
Tracking component of the Wait List module. Please call Barry Biegler at 970-845-1157
if you are interested.
Denial tracking allows internal reservationists to determine why a guest did not
book a room. Perhaps the rate was too high, or there was not enough conference
space. Proper analysis of denied reservations can lead to changing rates or
policies to increase future bookings.
Denial tracking records information when a new reservation is begun, a quote made,
and the guest decides not to book the reservation. A reason must be selected
to describe why the guest did not book before cancelling the reservation request.
If a quote is not made, users can close the New Reservation screen without entering
the denial details. Reasons can be added if necessary based on the user's
logon access fence levels.
View sample screens for:
When Close is clicked on the New Reservation screen and a quote has not been added, the system closes the New Res screen without prompting for denial information. When a quote has been added when Close is clicked, the Reservation Denial Reason screen opens and requires selection.
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When the new reservation has not yet been saved on the Change Reservation screen (still a temporary reservation), the Change screen closes, but the New Reservation screen remains open. Click Close to access the Reservation Denial Reason screen.
| Field Name | Definition and Function |
|---|---|
| Denial Reason | Select a reason that best describes why the guest chose not to book the reservation. Click Create Reason if the desired selection is not available. This is a required field. |
| Source of Business | Select the source of business code (Table CD) associated with the guest. This field is only available when configured and can be required based on a switch. |
| Market Code | Select the market code (Table CF) associated with the guest. This field is only available when configured and can be required based on a switch. |
| Create Reason | Click the "Create Reason" button to open the Add Denial Reason screen. |
Click the "Create Reason" button from the Denial Tracking screen to open the Add Denial Reason screen. Click the "Add Reason" button to add a row to the grid. Enter the unique key and reason, then save.
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Once OK is clicked, the new reason is added to the database and selected as the
guest's explanation for not booking the reservation, and both the Denial Reason
screen and the New Reservation screens are closed. When adding keys, remember:
it is possible to add a reason more than once when the keys are different.
Search the reason list thoroughly before adding a new one.
Use the Reservations -> Configuration -> Denial tab to configure reservation denial reservation types, codes required, keys, and reasons.
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| Field Name | Definition and Function |
|---|---|
| Track Multiple Folio (M-Type Reservations) |
When checked, multiple folio reservations are included in the Denial Tracking system. |
| Track Source of Business and Market Code |
When checked, the Source of Business (Table CD) and
Market Code (Table CF) fields are displayed and required on the initial
Denial Tracking screen.  |
| Key | See Key for details. |
| Reason | See Reason for details. |
| Add Reason | See Add Reason for details. |
| Delete Reason | To delete a reason from the list; select the row, right-click, and select "Delete Selected Row". Confirmation is required before deletion is finalized. |
Resort Data Processing (RDP) software has been installed since 1981 at over 1000 locations worldwide (see customer list). Please use the links below to learn more about RDP software for Hotels and Resorts. If you are renting homes or condominiums on a short term basis, please start with Vacation Rental Overview. Timeshare properties should begin with our Timeshare Resort Overview. Our Campground management system is also available. Our systems are fully integrated, so all features in our hotel system are available for vacation rentals and timeshare resorts and vice versa.
A printed brochure and pricing is available by calling 970-845-1140 or download the brochure in Microsoft Word or Adobe format.
| Internet Reservation Info & Demos: | |
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